CETRAI

AI Voice Agents for Hotels: An AI Concierge for Every Guest

Enhance guest experiences with CETRAI AI concierge. Multi-language support, 24/7 reservations, and instant guest services for hotels, resorts, and travel teams.

Short answer

CETRAI gives hotels, resorts, and restaurant groups an AI voice agent that handles reservations, room-service orders, concierge questions, loyalty inquiries, and post-stay follow-up in 75+ languages. It integrates with Opera PMS, Sabre, Cloudbeds, Toast, and OpenTable so bookings, upsells, and guest preferences land in the systems your front desk already uses.

Hotels and hospitality teams use CETRAI to improve guest response times and capture booking opportunities at any hour.

  • Room reservations
  • Check-in and check-out help
  • Amenity bookings
  • Local recommendations

Frequently Asked Questions

Common questions from teams evaluating CETRAI for this industry.

  • Can it book rooms and quote availability in real time? Yes. CETRAI connects to Opera PMS, Cloudbeds, or your CRS and quotes live rates, availability, and packages. It can hold, confirm, or modify reservations and send the confirmation email through your existing template system.
  • Does it handle international guests in their own language? Yes — 75+ languages with real-time translation. Guests can call from anywhere in the world and get concierge-level answers in Mandarin, German, Portuguese, Arabic, and more, with the transcript preserved in English for the property team.
  • Can it upsell room categories, dining, and experiences? Yes, using an upsell matrix your revenue-management team configures. It offers upgrades when inventory allows, recommends spa or dining based on loyalty tier, and applies the correct rate plan — no discounting outside approved bands.
  • How does it handle food-and-beverage orders and dietary restrictions? It reads from your live menu (Toast, Micros, OpenTable), captures allergies and dietary preferences (gluten-free, vegan, kosher, halal), and fires the order into your POS with the special-instructions flag set for the kitchen.

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