How AI Voice Agents Reduced Our Support Costs by 70%

A detailed case study on how a mid-sized e-commerce company transformed their customer support operations with CETRAI.

Case Study

The Challenge TechStyle, a mid-sized e-commerce company selling consumer electronics, was facing a common problem: their customer support costs were growing faster than their revenue. With 15 support agents handling roughly 2,000 calls per day, the monthly support budget had reached $85,000. During holiday seasons, this would spike to over $120,000 as they hired temporary staff to handle increased volume. The Proble…

• CETRAI Team
• March 10, 2025
• 6 min read