CETRAI

Privacy Policy

CETRAI's Privacy Policy explains how we collect, use, store, and protect personal information when you use our AI voice and chat automation services.

CETRAI protects customer data with clear privacy practices for website visitors, customers, and AI agent interactions.

  • Data collection
  • Data use
  • Retention
  • Privacy rights

Overview

Your privacy and data security are our top priorities. CETRAI ("we," "our," "us") provides AI voice and chat automation services. This Privacy Policy explains how we collect, use, store, and protect personal information when you use cetrai.com and our AI agent products. By using our platform, you agree to this Privacy Policy.

Information We Collect

  • 1. Information You Provide — Name, email, phone number, company information; Account registration details; Payment & billing information; Uploaded voice scripts, documents, or training data for your AI agent.
  • 2. Information Collected Automatically — IP address, browser type, device info; Pages visited, session duration, referring pages; Voice call metadata (date, duration, caller ID)*; Chat interactions and transcripts*. *You control what data is retained, deleted, or anonymized.
  • 3. Information From Integrations — When you connect third-party tools (Salesforce, HubSpot, Slack, Shopify, QuickBooks, etc.), we may access: Contacts, Deals, tickets, orders, Calendar & scheduling, Custom objects, Call logs and transcript history. Only the minimum required data is synced.

How We Use Your Information

  • Operate Your AI Voice and Chat Agents — We use data to operate your AI voice and chat agents, improve speech recognition, call routing, and dialog accuracy.
  • Provide Customer Support — Detect fraud or system misuse, analyze performance and service quality.
  • Legal and Security Obligations — Comply with legal and security obligations. We never sell personal data.

How We Share Information

  • Service Providers — We only share information with service providers (AWS, Retell AI, Twilio/Telnyx, Stripe).
  • CRM/ERP Systems — CRM/ERP systems you choose to integrate.
  • Analytics Tools — Analytics tools to understand usage.
  • Legal Authorities — Legal authorities only when required. All partners follow strict privacy and security standards.

Data Storage & Retention

  • Storage Location — Data is stored on secure servers (US & EU options).
  • Retention Policy — Call recordings and transcripts are retained based on your settings (from 24 hours to unlimited). You may request deletion at any time.

Your Rights

  • Data Subject Rights — Depending on your region, you may request: Access, Correction, Deletion, Export (data portability), Restriction of processing, Opt-out of marketing communications. Email: privacy@cetdigit.com

Cookies

  • Cookie Usage — We use cookies for: Authentication, Analytics, Session optimization, Personalization. You may disable cookies in your browser settings.

Children's Privacy

CETRAI is not intended for users under 16.

Contact

CETDIGIT / CETRAI Legal — Email: privacy@cetdigit.com — Website: www.cetrai.com

Related policies

Other CETRAI legal, privacy, and security documents.