CETRAI

AI Voice Agents for Healthcare: Transform Patient Care

HIPAA-ready AI voice agents for healthcare: 24/7 appointment scheduling, prescription refills, insurance verification and patient support, with a BAA.

Short answer

CETRAI provides medical practices, hospitals, and health systems with a HIPAA-ready AI voice agent deployment that handles appointment scheduling, prescription refill requests, insurance verification, pre-visit intake, and after-hours triage. HIPAA-ready deployments are available with appropriate configuration and a BAA, operate under minimum-necessary access, and integrate with Epic, Cerner (Oracle Health), athenahealth, and NextGen without exposing PHI to the LLM training loop.

Healthcare organizations use CETRAI to answer routine calls, route urgent needs, and keep patients supported around the clock.

  • Appointment scheduling
  • Prescription refill requests
  • Patient pre-screening
  • Insurance verification

Frequently Asked Questions

Common questions from teams evaluating CETRAI for this industry.

  • Is CETRAI HIPAA-ready and will you sign a BAA? Yes. HIPAA-ready deployments are available with appropriate configuration and a BAA: CETRAI executes a Business Associate Agreement, encrypts PHI with TLS 1.2+ in transit and AES-256 at rest, enforces role-based access with audit logs, and configures the LLM stack so no PHI is used for model training. See our HIPAA-ready AI voice agent guide for the full control set.
  • Can it schedule appointments directly in Epic, Cerner, or athenahealth? Yes — via FHIR APIs or vendor connectors (Epic App Orchard, athenahealth Marketplace, Cerner Ignite). The agent checks provider availability, respects scheduling templates and visit types, and writes the appointment back with the correct department and reason code.
  • How does it handle prescription refills without practicing medicine? It accepts the refill request, verifies patient identity, checks refill eligibility in the EHR, and routes to the prescribing clinician for approval. It never approves controlled substances or new prescriptions on its own.
  • What happens after hours when a caller has a medical emergency? The first-turn intent classifier detects emergency language ('chest pain', 'suicidal', 'bleeding') and immediately instructs the caller to hang up and dial 911, then optionally connects to your on-call service. Every emergency escalation is flagged for clinical review.

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