Is the AI answering service available 24/7 and multilingual?

Yes. It answers every hour of the day, including nights, weekends and holidays, and detects the caller's language automatically across 75+ languages, so out-of-hours and international enquiries get a real answer rather than voicemail.

How do I receive the messages and leads?

Each conversation produces a transcript and an AI summary with the caller's details and intent. Those records sync to connected CRMs such as Salesforce, HubSpot, Zoho and Pipedrive, are exportable, and are pushed to alert channels like email, SMS, WhatsApp or Slack on the plans that include them.

How does pricing compare with a per-minute answering service?

Paid plans start at $35/month (Starter), which includes 150 minutes and 150 conversations per month; additional minutes are billed at $0.12/minute. That means a predictable monthly figure with an included allowance instead of a bill that rises with every call, and you can move up a plan or buy additional minutes if volume grows.

Can the AI transfer a caller to a real person?

Yes. You define the escalation rules — urgency, topic, customer type, or the agent's own uncertainty — and matching calls are routed to the right person or team. The handoff includes the transcript and summary so the caller does not start over.

How does it avoid giving callers wrong information?

The agent only answers from the knowledge sources you approve and cites them, so it is not improvising from general internet knowledge. Anything outside that scope is escalated or captured as a callback request, and every conversation is transcribed for review.

CETRAI

AI Answering Service That Never Sends Callers to Voicemail

A 24/7 AI answering service that answers calls and chats instantly in 75+ languages, qualifies leads and delivers transcripts to your CRM from $35/month.

A 24/7 AI answering service that picks up every call and chat, answers from your approved content, takes the message, qualifies the lead, and delivers it to your CRM and inbox with a full transcript — in 75+ languages, with no hold queue.

What is an AI answering service?

An AI answering service answers inbound calls and messages on your behalf and passes on the enquiry, in the way a call-centre answering service does — but automatically, instantly and around the clock. CETRAI answers on the first ring, detects the caller's language, answers routine questions from your approved knowledge base instead of only taking a message, qualifies the enquiry, and delivers a transcript, summary and CRM record to your team with alerts on connected channels.

What the AI answering service does with each call

A message pad is the minimum. These are the jobs CETRAI does on top of simply taking a name and number.

Pick up instantly, at any volume — Every call and chat is answered on the first ring, including out of hours and during spikes, because the agent is not limited to one conversation at a time.
Answer the question, not just take the message — Opening hours, service scope, pricing pages, policy details and eligibility questions are answered directly from your approved content, with the source cited — so fewer enquiries need a callback at all.
Qualify before it reaches your team — Intent detection and qualification questions separate real opportunities from noise, so your team opens a message that already says who called, why, and how urgent it is.
Deliver the message where you work — Transcripts, AI summaries and lead details land in your CRM and are pushed to connected alert channels such as email, SMS, WhatsApp and Slack on the plans that include them.
Handle multilingual callers without a transfer — Automatic language detection across 75+ languages means an out-of-hours caller in another language gets a real answer rather than an English-only voicemail prompt.
Transfer or escalate when it matters — Urgent or sensitive calls follow your escalation rules to the right person, and the handoff carries the transcript so nothing is repeated back to the caller.
Leave an audit trail for every conversation — Every interaction is transcribed, summarised and exportable, which makes disputes, compliance reviews and quality checks a search rather than a reconstruction.

AI answering service vs. a human answering service

Both make sure the phone gets answered. They differ in what happens next, how fast it happens, and how the bill is calculated. Where a human service still wins: an operator can improvise, read distress in a voice and make judgement calls a script never anticipated. CETRAI's answer to that is escalation — the agent handles the routine volume and routes the rest to a person with the conversation already written down.

Pick-up time: CETRAI — First ring, every time, with no hold queue. Human answering service — Depends on operator availability at that moment.
What the caller gets: CETRAI — A real answer from your approved content, plus a message when needed. Human answering service — Usually a message taken from a script, answered later by you.
Concurrency: CETRAI — Unlimited simultaneous conversations during a spike. Human answering service — Limited by how many operators are on shift.
Languages: CETRAI — 75+ languages detected automatically in the same conversation. Human answering service — Limited to the languages the on-shift operators speak.
Handover quality: CETRAI — Transcript, AI summary and CRM record created automatically. Human answering service — Typed message, quality varies by operator and call.
Pricing model: CETRAI — Published subscription from $35/month with an included minute allowance. Human answering service — Typically per-minute or per-message, so busy months cost more.

How to set up your AI answering service

Setup follows the same path as every CETRAI deployment. The website agent is live in minutes; the routing and integration work is what makes the answers trustworthy.

Register & Create Agent — Sign up and configure your AI agent in minutes. Choose voice, personality, language.
Train with Your Content — Upload your product catalog, FAQs, service descriptions, and website content.
Connect Your CRM — Link to Salesforce, HubSpot, Zoho, or Pipedrive. Leads sync automatically.

AI answering service pricing

Paid plans start at $35/month (Starter), which includes 150 minutes and 150 conversations per month; additional minutes are billed at $0.12/minute. Because the allowance is included in the plan, a busy month does not turn into a surprise per-minute invoice until you exceed it. How Usage Works: The plan will pause when either monthly minutes OR monthly conversations are reached, whichever ends first. You can upgrade or add minutes anytime.

Starter — Great for growing businesses. $35/month billed monthly ($30/month billed annually). 150 minutes and 150 conversations included.
Growth — For scaling businesses. $290/month billed monthly ($250/month billed annually). 1500 minutes and 1500 conversations included.
Pro — Advanced automation & personalization. $700/month billed monthly ($600/month billed annually). 3500 minutes and 3500 conversations included.
Enterprise — Custom solutions for large organizations. Custom pricing. Custom minutes and Custom conversations included.

See all CETRAI pricing plans

AI answering service FAQs

Answers to the questions buyers ask most before rolling this out.

What is an AI answering service? An AI answering service answers your inbound calls and chats automatically, resolves the routine questions from content you have approved, captures the caller's details and intent, and delivers a transcript, summary and CRM record to your team. Unlike a message-taking service, it can complete simple requests instead of only promising a callback.
Is the AI answering service available 24/7 and multilingual? Yes. It answers every hour of the day, including nights, weekends and holidays, and detects the caller's language automatically across 75+ languages, so out-of-hours and international enquiries get a real answer rather than voicemail.
How do I receive the messages and leads? Each conversation produces a transcript and an AI summary with the caller's details and intent. Those records sync to connected CRMs such as Salesforce, HubSpot, Zoho and Pipedrive, are exportable, and are pushed to alert channels like email, SMS, WhatsApp or Slack on the plans that include them.
How does pricing compare with a per-minute answering service? Paid plans start at $35/month (Starter), which includes 150 minutes and 150 conversations per month; additional minutes are billed at $0.12/minute. That means a predictable monthly figure with an included allowance instead of a bill that rises with every call, and you can move up a plan or buy additional minutes if volume grows.
Can the AI transfer a caller to a real person? Yes. You define the escalation rules — urgency, topic, customer type, or the agent's own uncertainty — and matching calls are routed to the right person or team. The handoff includes the transcript and summary so the caller does not start over.
How does it avoid giving callers wrong information? The agent only answers from the knowledge sources you approve and cites them, so it is not improvising from general internet knowledge. Anything outside that scope is escalated or captured as a callback request, and every conversation is transcribed for review.

Hear the answering service take one of your calls

Bring us your three most common after-hours enquiries and we will show the agent handling them end to end, including the message that reaches your CRM.

Contact the CETRAI team